Shipping policy

Footwork Shop, in collaboration with GLS ITALIA, guarantees a safe and trackable shipping service throughout Italy.

🇮🇹 ITALY

STANDARD Shipping: €7.5 – Delivery throughout Italy + Tracking Code, 3-4 Working Days. Order now and get FREE shipping with a minimum purchase of €150.

🇪🇺 EUROPE

STANDARD Shipping: €10 – Tracking code, 7-10 working days.At the moment, we only ship to the following EU countries

  • Austria

  • Belgium

  • Croatia

  • Czech Republic

  • Denmark

  • Finland

  • Greece

  • Hungary

  • Ireland

  • Latvia

  • Lithuania

  • Netherlands

  • Poland

  • Portugal

  • Romania

  • Spain

  • Sweden

  • France

  • Germany

Return & Exchange Policy:

Return

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, informing you of the approval or rejection of your refund request.

If approved, FOOTWORK WORLD SRL will issue a voucher equal to the value of the returned item.

To make a return, you must fill out the document available in our area and send it to us via email at footworkshopitalia@gmail.com.


1. Return due to change of mind – size change – non-defective product

Our return policy is valid for 14 days as per Italian law (EX ART.53 OF THE CONSUMER CODE – Legislative Decree 206/2005).

To complete the return process, we require proof of purchase.

To proceed with the return:

  • No more than 14 days must have passed since the purchase;

  • Items must be unused and in the same condition as received, with original packaging perfectly intact;

  • Items must not be on sale;

  • Shipping costs are at your expense.

    We will contact you for collection of defective goods, which will be entrusted to a trusted courier, or you can ship it directly to:

You will receive a voucher equal to the value of the returned goods within 24h of receipt at our warehouse.

Replacement for Defective Items

We only replace items if they are defective or damaged during transport.

To request a replacement with the same item, please email us at footworkshopitalia@gmail.com.

After our confirmation, we will arrange for the collection of the defective item, which will be handled by a trusted courier.

Shipping costs in this case are our responsibility.