Terms of service

These conditions are valid exclusively between the company FOOTWORK WORLD SRL, with registered office in Via Casella n.47 - 25045 Brescia (BS), VAT number 04225480989, hereinafter referred to as '' FOOTWORK '' and any person who purchases online on the website https://footwork.shop/ hereinafter referred to as '' CUSTOMER ''. These conditions may be subject to changes and the date of publication of the same on the site is equivalent to the date of entry into force. These conditions govern purchases made on the site https://footwork.shop/, in accordance with the provisions of Part III, Title III, Chapter I, of the Consumer Code, Legislative Decree n. 206/2005, amended by Legislative Decree. n. 21/2014 and by Legislative Decree 70/2003 on electronic commerce.

With these general conditions of sale, FOOTWORK sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the site https://footwork.shop/. The contract is concluded exclusively through the internet, through the access of the CUSTOMER at https://footwork.shop/ and the creation of a purchase order according to the procedure provided by the site itself. The customer undertakes to read these general conditions of sale, in particular the pre-contractual information provided by FOOTWORK, before proceeding with the confirmation of his order. In the order confirmation e-mail, the CUSTOMER will also receive the link to download and archive a copy of these general conditions of sale, as required by art. 51 paragraph 1 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014.

Before the conclusion of the purchase contract, the CUSTOMER examines the characteristics of the goods that are illustrated in the individual product sheets at the time of the CUSTOMER's choice. Before validating the order with"payment obligation", the CUSTOMER is informed about:
* o total price of the goods including taxes, with details of shipping costs and any other costs;
* or method of payment;
* o conditions, the terms and procedures for exercising the right of withdrawal (Article 7 of these conditions) as well as the model withdrawal form referred to in Annex I, part B of Legislative Decree 21/2014;
information that the CUSTOMER will have to bear the cost of returning the goods in case of withdrawal due to reconsideration, size change or non-defective product.


The sales contract is considered concluded with the sending by FOOTWORK to the CUSTOMER of an e-mail confirming the order. The e-mail contains the CUSTOMER data and the order number, the price of the goods purchased, the shipping costs and the delivery address to which the goods will be sent.
The CUSTOMER undertakes to verify the correctness of the personal data contained in the above e-mail and to promptly notify FOOTWORK of any corrections/changes to be made. FOOTWORK undertakes to describe and present the items sold on the site in the best possible way. Nevertheless, some errors, inaccuracies or small differences between the product depicted on the site and the actual product may be highlighted. Furthermore, the photographs of the products presented on https://footwork.shop/ do not constitute a contractual element, as they are to be considered only representative. FOOTWORK undertakes to deliver the goods in accordance with the provisions of Article 9 ARTICLE 4 - AVAILABILITY OF PRODUCTS
The availability of the products refers to the actual availability at the time the CUSTOMER places the order. However, this availability must be considered purely indicative as:
* or the products could be sold to other CUSTOMERS before confirming the order, due to the simultaneous presence on the site of multiple users,
* or an IT anomaly could occur such as to make a product available for purchase that in reality is not.
Even after sending the order confirmation email sent by FOOTWORK, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically rectified with the elimination of the product or products not available and the CUSTOMER will be immediately informed by e-mail; with this e-mail, the customer will also be informed of the methods and timing of reimbursement of any sums paid.

ARTICLE 5 - payment methods
Any payment by the CUSTOMER can only be made by means of the credit cards indicated on the website https://footwork.shop/, by bank transfer, by Paypal or cash on delivery.

All sales prices of the products indicated on the site https://footwork.shop/ are expressed in Euros and include VAT. Shipping costs are not included in the purchase price, but are indicated and calculated at the time of conclusion of the purchase process before payment is made. The CUSTOMER accepts the right of FOOTWORK to change its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time the order is created and indicated in the confirmation e-mail sent by FOOTWORK to the CUSTOMER. In the event of an IT, manual, technical, or any other type of error that could result in a substantial change, not foreseen by FOOTWORK, of the retail price, which makes it exorbitant or clearly derisory, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 14 days. from the day of cancellation.


In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without specifying the reason, within 14 days from the date of receipt of the products. The CUSTOMER who intends to exercise the right of withdrawal must notify FOOTWORK by means of an explicit declaration, which can be sent by registered letter with return receipt to the address:Via Casella n. 47 - Castegnato (BS) - Cap 25045.

In case of exercising the right of withdrawal, the CUSTOMER is required to return the goods within 14 days from the day on which he communicated to FOOTWORK his will to withdraw from the contract pursuant to art. 57 of Legislative Decree 206/2005.

The goods must be returned to FOOTWORK WORLD srl, at Via Pietro Ruggeri da Stabello 31 - Bergamo (BG) - Cap 24123.

The goods must be returned intact, in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, FOOTWORK will refund the amount of the products subject to withdrawal within a maximum period of 14 days. As regards the return of the product subject to withdrawal, FOOTWORK ensures its customers the possibility of using a carrier that has an agreement with it. In the event that the customer decides to use this service, the shipping costs (except for those relating to telephone reservations) will be borne by FOOTWORK (art. 56 co.1 dlgs 206/2005) only in the case of defective goods. On the other hand, in the event that the CUSTOMER intends to use another carrier or another means of shipping, all costs will be borne by him (art 56 co. 2 legislative decree 206/2005). As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, FOOTWORK may suspend the refund until receipt of the goods or until the CUSTOMER demonstrates that he has returned the goods to FOOTWORK. FOOTWORK will reimburse using the same payment method chosen by the CUSTOMER during the purchase. In the case of payment made by bank transfer, and if the CUSTOMER intends to exercise his right of withdrawal, he must provide FOOTWORK with the bank details:IBAN, SWIFT and BIC necessary for FOOTWORK to make the refund.

In case of receipt of defective products or in any case non-compliant with the orders placed, the CUSTOMER has the right to restore the conformity of the product without charge by repairing or replacing the product. The CUSTOMER can exercise this right if the defect occurs within two years of delivery of the goods and reports the defect to FOOTWORK within two months of its discovery. In order to exercise the aforementioned right, the customer must proceed to send by registered letter with return receipt to the address:Via Casella n. 47 - Castegnato (BS) - Cap 25045.

FOOTWORK, in the event of a defective or non-compliant product, will arrange, at its own expense, to organize the collection of the product, compatibly with the CUSTOMER's availability.

FOOTWORK will only accept orders to be delivered in the Italian and European territory. The products will be delivered by express courier to the address indicated by the CUSTOMER at the time of the order no later than 5 days in Italy and no later than 15 days in Europe from the date of receipt by the CUSTOMER of the order confirmation email sent. from FOOTWORK. For each order placed on the site https://footwork.shop/, FOOTWORK will issue an invoice for the goods shipped only in the event of an explicit request by the customer, otherwise it uses the tax regime provided for"mail order"activities. The invoice will contain the information provided by the CUSTOMER during the purchase procedure. After the invoice has been issued, it will not be possible to make any changes to the data indicated therein.

FOOTWORK assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet, in the event that it fails to execute the order within the time stipulated in the contract.

The CUSTOMER has the right to access the site for consultation and making purchases. No other use, in particular commercial, of the site or its content is permitted. The integrity of the elements of this site, whether sound or visual, and the related technology used remain the property of FOOTWORK and are protected by intellectual property rights.

The website https://footwork.shop/ uses '' cookies ''. Cookies are electronic files that record information relating to the CUSTOMER's navigation on the site (pages consulted, date and time of consultation, etc.) and that allow FOOTWORK to offer a personalized service to its customers. FOOTWORK informs the Customer of the possibility to disable the creation of such files, by accessing its Internet configuration menu. It is understood that this will prevent the Customer from proceeding with the online purchase.
These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to the law, regulation or following a decision by a court with jurisdiction, the other provisions will continue to have full force and effect.

These General Conditions of Sale are subject to Italian law. Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of the FOOTWORK registered office. General conditions of sale updated on November 9, 2020